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DignityUSA Operations Manager Job Decription - Part Time Position

Job Description:  DignityUSA Operations Manager

Hours:  Part-time position. 15-20 hours/week (specific hours TBD)

Reports to: Executive Director

Also works closely with: DignityUSA Treasurer, Technology Services Manager


DignityUSA’s Operations Manager is responsible for smooth operation of office processes related to membership and donations processing and database maintenance, as well as member/donor services and managing inquiries to DignityUSA. The position requires the ability to prioritize, work independently, and knowledge of Quickbooks Online, standard bookkeeping procedures, and Constituent Relations Management databases. Access to a post office and Bank of America branch also required.

 Specific job functions include:

 Financial/bookkeeping functions:

  •  Process all donations and membership payments.
  • Make bank deposits at least weekly.
  • Prepare bill payments.
  • Enter financial transactions into accounting software and constituent relationship management system, including accurately coding all transactions. Review and recode as necessary third-party payment information (e.g., PayPal, Facebook, AmazonSmile, Stripe)
  • Assist in preparing financial reports for grants and projects from underlying accounting data.
  • Assist Treasurer and Executive Director in Preparing materials for annual financial review or audit.
  • Assist with the preparation of the annual budget by providing financial analyses when needed.
  • Participate in relevant trainings to remain current on key job skills and content (e.g., Quickbooks update trainings). 

Member/Donor service functions:

  • Retrieve mail from Post Office at least twice weekly, processing mail and directing requests and information to appropriate DignityUSA personnel and volunteers.
  • Oversee hard copy mailings to members, donors, and other DignityUSA constituents (e.g., membership renewals, appeals, ballots, special event information)
  • Set up records for all new members and donors in database and ensure that information entered is accurate and nonduplicative. Link contribution information to correct donor. Update member/donor information as needed.
  • Prepare tax receipt letters for donors.
  • Process donor acknowledgement letters.
  • Direct inquiries received by phone, email, and social media to appropriate staff, Board member or volunteers.
  • Develop and maintain procedural documentation for all operations processes under the control of this position.
  • Participate in relevant trainings to remain current on key job skills and content (e.g. CiviCRM updates)
  • Prepare standard and ad hoc reports for Board members, other staff, and DignityUSA leadership as needed. This includes membership and donor reports.


  • Participate in regularly scheduled staff meetings.



Position Requirements:

  • Attention to details, understanding of customer needs, and the ability to work independently
  • Experience with computer programs including CRM program, Excel, QuickBooks Online including fund/class accounting, on-line credit card processing tools, PayPal, Word, and Microsoft Office tools. 
  • Strong written and verbal communication skills 
  • Associate degree or equivalent experience as bookkeeper or accountant 
  • Must be able to pass a background check 
  • Ability to maintain confidentiality 
  • Occasional night and weekend hours may be required


A letter of application and resume should be sent to jobs@dignityusa.org by September 1, 2021.

This position is a remote job, which can be done from anywhere. Applicants in the Medford/Boston, MA area given preference, all else being equal. 

 Hours are flexible, but weekday daytime hours are needed for staff meetings and supervision.


DignityUSA is an equal opportunity employer and does not discriminate on the basis of ability, age, ethnic identity, gender/gender expression or identity, marital/relationship status, race, religion, or sexual orientation.